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Customer Service: 308-487-3311
Landline Service
Lifeline (a.k.a Nebraska Telephone Assistance
Program - NTAP) is a government program that offers
qualified low income households a discount on their
monthly local telephone bill. Each state has its own
guidelines to qualify. The application and
qualification process differs by state and sometimes
by individual phone company.
How much can I save?
You will save up to $13.50 on your basic monthly
bill. These benefits apply to your local telephone
service charges that you purchase as measured
service (including local usage). These benefits will
also cover your subscriber line charge.
How do I know if I am eligible?
--
Program based eligibility:
- Federal Public
Housing Assistance / Section 8
- Food Stamps
- Medicaid
- Low Income
Home Energy Assistance Program (LIHEAP)
- Supplemental
Security Income (SSI)
- Children's
Health Insurance Program (Kids Connection, SAM,
MAC, E-MAC)
-- Income based eligibility:
- Eligibility
based on Program Participation only:
Are there any restrictions?
Lifeline can only be used for the primary telephone
line in a household. You may purchase additional
services available to a non-Lifeline customer. The
name on the phone bill must match the name of the
household member participating on the eligible
program with the exception of the Children’s Health
Insurance Programs.
How do I apply?
To apply for Lifeline call Nebraska Public Service
Commission directly at 402-471-3101 or toll free
800-526-0017. An application can be obtained via
phone, or online from the Nebraska Public Service
Commission, or from the Department of Social Service
Office.
What proof of eligibility do I need to provide?
You will be asked for proof of your eligibility by
submitting a form signed under penalty of perjury
that you receive benefits from or a copy of any
dated document which verifies your participation in
one of the qualifying programs listed above. Proof
of total household income may be required for income
based qualification. Your Lifeline benefits will
take effect when proof of eligibility is received.
How do I continue to receive Lifeline benefits?
Eligibility is reviewed periodically. Your benefits
will be discontinued when you no longer meet the
eligibility requirements or when proof of
eligibility is not received. Customers who are no
longer eligible for Lifeline benefits must notify
their service provider.
Other Useful information:
There are other options that can help you save
money, including free toll blocking, waived deposit
with toll blocking and voluntary limit on long
distance calling (toll control).
Link Up (a.k.a Nebraska Telephone Assistance Program
- NTAP) helps households reduce the cost of
initiating telephone service. This program pays some
of the cost of connecting local telephone service to
your home or activating wireless phone service.
However, Link Up does not cover the cost of wiring
inside your home.
How much will I save?
Link Up will pay 50% of your installation charges
for total discount of $7.50. (Maximum benefit
$30.00)
How do I know if I am eligible?
If you qualify for Lifeline, you may also qualify
for Link Up. Please, contact the Nebraska Public
Service Commission for additional information.
Are there any restrictions?
Link Up can only be used for the charges for
activating a primary telephone line or moving
existing service to a new address. Charges related
to wiring and telephone jacks within your home and
wireless handsets are not eligible for the Link Up
discount.
How do I apply?
To apply for Link Up you will follow the same
application process as Lifeline and the same proof
of eligibility as Lifeline.
- Being a Lifeline or Link Up customer does not
protect you from being disconnected if you fail to
pay your telephone bill.
- Lifeline and Link Up discounts cannot be applied to
an outstanding balance owed to your phone company.
- Lifeline can only be applied to one wireless OR
wireline telephone per household.
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